One of the initial questions we routinely ask our participants is, "what most influenced your decision to participate?" The following are some of the responses we have received:

• “I thought there was nothing to loose and everything to gain… and I like new experiences.”
• “The fact that I no longer recognize this stressed person in the mirror.”
• “A desire to heal.”
• “Feeling like all my questions were answered and knowing I am in good hands.”
• “Sound answers to my questions and a chance toward better health.”
• “Genuine concern from staff.”
• “Opportunity to [obtain] free medication to see if it would help and improve my life.”
• “Hoping to find anything that will help me and others to stop smoking.”
• “Congenial and kind receptionist and nurse.”
• “1) People like Judy and Christine; 2) Years of problems due to disorder; 3) Very positive experience one other time, wonderful people and possibility for improvement.”
• “A professional recommendation of your organization and Dr. Heiser, the bio qualifications on your website.”
• “Lack of success with other medications.”

Once people complete their participation in one of PRI’s programs, we routinely send out postcards asking for their comments. The following are some of the responses we have received.

• “Awesome experience and I haven’t smoked for two years. My-Linh is excellent.”
• “Dr. Heiser was always available for me to see. Patti was encouraging and supportive as well as flexible for me to work with. I thank PRI as the study has changed and given me new life!! I am [now] a NON-SMOKER.”
• “What a great experience. After 27 years I stopped smoking, thanks to the support of the great staff.”
• Amy was my nurse. She was always there for me. I would highly recommend Amy to anyone I refer. Please let her know what a great job she’s doing.”
• “Excellent Treatment.”
• “Were it not for PRI, it’s possible I might not be alive today.”
• “My-Linh is outstanding!! It was a pleasure to be her patient in this study. She is a very brilliant young medical professional.”
• “I have felt welcomed, appreciated and was treated with genuine concern for not only the study but as an individual by both Patti (nurse) and Jill (receptionist). THANK YOU!!!”
• “Keep up your great, much-needed work!”
• “I am very pleased with the professionalism of all the personnel at the office. I believe that their efforts greatly improved my short and long-term memory. I am grateful for my opportunity to participate in the study!”
• “Your staff is very kind, compassionate and were wonderful to us—especially Arnelle and My-Linh.”
• “What a great group! Thank you!”
• “Outstanding care from Patti.”
• “My-Linh and Arnelle made each visit a pleasure with their patience and understanding.”
• “Provided service more than I could have imagined; outstanding. A trillion thanks!”
• “This study saved my life! Thank you!”
• “Mellissa was very professional. She made my visits a pleasure.”
• “I could not have asked for a more helpful and understanding individual than the nurse assigned to work with me!”
• “Mellissa is absolutely “on top” of what she does. Without the kind of person and professional that she is, I would not have been successful! She made the difference.”